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FAQ

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Reach out to us at hello@cleanshot.com

Is CleanShot Cloud account required to use the app? Show

When purchasing a CleanShot license, you will get a free CleanShot Cloud account. However, using CleanShot Cloud isn't required to use the app or any other features. It's only used for screenshot uploading.

What are the system requirements? Show

CleanShot requires macOS 13.0 or newer. Some OCR languages may require the latest macOS version to work properly.

The 4.8.10 version was the last one to support macOS Catalina (10.15). The 4.8.4 version was the last one to support macOS Mojave (10.14). The 4.1 version was the last one to support macOS Sierra (10.12) and macOS High Sierra (10.13). If you need a download link to these versions, please contact us.

Where can I find my license? Show

After a successful purchase, you get an email from Paddle with the receipt and your unique license key. Make sure to also check your Spam folder. If you still can’t find it, go to the License Manager and follow the instructions.

Where can I get an invoice for my purchase? Show

You can generate an invoice yourself using the View Invoice button at the bottom of your email with your receipt which you receive after a successful purchase. If you can't find the email, go to the License Manager and follow the instructions.

Does CleanShot support adding zooms to videos? Show

Yes. CleanShot 5.0 introduced Studio Mode, which lets you add animated zooms to specific parts of your screen recording, with smooth motion blur.

How can I re-download the app? Show

Just go to the download page and follow the instructions.

Is there a trial version? Show

We don't provide a trial, but we do have a 30-day money-back guarantee so feel free to give the app a try. If it doesn't meet your expectations, just let us know and you'll get a full refund.

CleanShot is also available with Setapp, which does have a 7-day free trial.

Is there a student discount? Show

We are committed to helping students and that's why we offer a 30% educational discount. Simply enter your edu-issued email on this page and quickly get a discount.

Does CleanShot work on Windows? Show

There's no Windows version and at the moment there are no plans on releasing one.

How to transfer my license to a different Mac? Show

All you need to do is activate the app on your new Mac with your license key. The old machine will be automatically deactivated. If you have a license for multiple Macs, you can manage the active devices using the License Manager.

How to add more devices to my license? Show

You can add more seats to your license using the License Manager.

Upgrade your Mac screen capture workflow today.

Try CleanShot risk-free with our 30-day money-back guarantee.

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